Introduction

Welcome to the Privacy Policy of MONTEFORTUNA. This policy outlines our practices regarding the collection, use, and disclosure of personal information we receive from users of our website. It applies to all visitors, users, and others who access or use the Service.
At MONTEFORTUNA, we are committed to protecting the privacy and security of your personal information. The policy described here is designed to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take the time to read it carefully.
Please note that this policy applies solely to information collected through our website and not to any information collected offline or via channels other than this website. By using our website, you agree to the collection and use of information in accordance with this policy.

Information Collection

At MONTEFORTUNA, we collect various types of information to provide and improve our services to you. This information can be categorized as follows:
Personal Information: This refers to information that can be used to contact or identify you. Personal information may include, but is not limited to, your name, email address, postal address, phone number, and payment information. We collect personal information when you register on our site, place an order, subscribe to a newsletter, respond to a survey, or enter information on our site.
Non-Personal Information: We also collect non-personal information that cannot be used to personally identify you. This includes anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.
Automatic Data Collection: When you access our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

Use of Collected Information

The information collected by MONTEFORTUNA serves several key purposes, each aimed at enhancing your experience and the services we provide. Below are the primary uses of the information we collect:

Service Provision:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. To process your transactions efficiently and accurately, including fulfilling orders and processing payments. To manage your account, including providing customer support, responding to inquiries, and communicating important account and service information. Communication:
To send periodic emails regarding your order or other products and services. You have the option to opt-out of receiving such communications. To respond to customer service requests, address your concerns, and provide you with the requested information regarding our products and services.

Improvement of Services:

To improve our website in order to better serve you, ensuring that content is presented in the most effective manner for you and for your computer. To use feedback to improve our products and services, ensuring that we are meeting your needs and preferences. To conduct research and analysis, including through surveys and polls, to enhance our product offerings and marketing efforts.

Security:

To maintain the safety and security of our website, preventing unauthorized access, fraud, and other illegal activities. By using the MONTEFORTUNA website, you consent to the use of your information for these purposes. We are committed to using your information responsibly and in line with the preferences you have expressed.

Cookies and Tracking Technologies

At MONTEFORTUNA, we employ various cookies and tracking technologies to enhance your experience on our website. These technologies are used for various purposes, as outlined below:

Cookies:

• Session Cookies: These are temporary cookies that remain on your device until you leave our site. They help with the functionality of the website, such as keeping track of your shopping cart contents.
• Persistent Cookies: These remain on your device for a set period or until you delete them. They are used to remember your preferences and actions across the site to provide a more personalized experience.
• Analytics Cookies: These cookies track how users interact with our website, which helps us understand user behavior, improve the site’s performance, and tailor our content and advertisements to your interests.
• Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the site. They help in understanding website traffic patterns, campaign effectiveness, and tailoring online advertising.
• Third-Party Tracking: We may also use various third-party services to track and analyze usage and statistical information. For instance, Google Analytics helps us understand how visitors engage with our website.

Your Choices:

Most web browsers are set to accept cookies by default. However, you can choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services. For more information on how to manage cookies, you can refer to your browser’s help menu.

Please note that we do not track our users across third-party websites, and therefore do not respond to Do Not Track (DNT) signals.

Information Sharing and Disclosure

MONTEFORTUNA values your privacy and is committed to safeguarding your personal information. We share and disclose information collected from you under the following circumstances:

Service Providers and Third Parties: 

We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.

These third parties are contractually obligated to use personal information only for the purposes for which they are engaged by MONTEFORTUNA and must provide a similar level of protection for personal information as stipulated in this policy.

Legal Requirements and Law Enforcement: 

We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal processes, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Service or the public.

We may also disclose personal information to enforce our policies, or to respond to claims that a posting or other content violates the rights of others.

Business Transfers:

In the event that MONTEFORTUNA undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information may be among the assets transferred. With Your Consent:
Apart from the scenarios mentioned above, you will receive notice when your personal information might be shared with third parties, and you will have an opportunity to choose not to share the information.

Data Security

At MONTEFORTUNA, ensuring the security of your personal information is of utmost importance. We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your information.

Security Measures Include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect your information during transmission. This encryption is in place for all data transmitted between your browser and our servers.
• Secure Servers: Personal information is stored on secure servers that are only accessible to a limited number of persons who have special access rights and are required to keep the information confidential.
• Regular Updates: Our security practices are regularly reviewed and updated to incorporate new protective measures against unauthorized access, disclosure, and misuse of your personal information.
• Payment Security: We use trusted third-party payment processors to handle financial transactions. Credit card information is never stored on our servers.

Your Role in Data Security:

It is also important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer. We recommend using a strong password for your account on our website and changing it regularly.

Limitation of Liability:

Despite our best efforts, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. In the unlikely event of a data breach, we will take all legally required steps to notify you and protect the integrity of your data.

User Rights and Choices

At MONTEFORTUNA, we respect and uphold your rights concerning your personal information. Below are the key rights and choices you have regarding the personal data we collect and process:

Access to Information:

You have the right to request access to the personal information that MONTEFORTUNA holds about you. This includes the right to be informed about the nature of the personal information we have collected, how it’s being used, and to whom it has been disclosed.

Correction of Information:

If you believe that any information we are holding on you is incorrect or incomplete, you are entitled to request a correction. We will promptly correct any information found to be incorrect.

Deletion of Information:

You have the right to request the deletion of your personal data, subject to certain exceptions. For instance, if the data is necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims, we may not be able to comply with your request.

Data Portability:

Where applicable, you have the right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services.

Opt-out of Marketing Communications:

You have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.

Withdrawal of Consent:

Where we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. To exercise any of these rights, please contact us through the provided contact details. We will respond to your request in accordance with applicable law.

International Data Transfers

MONTEFORTUNA operates globally and, as such, we may transfer and process your personal information in countries other than your home country, including outside the Hong Kong Special Administrative Region.

The following points outline our approach to international data transfers:

• Compliance with Laws: We ensure that all international data transfers comply with relevant laws and regulations. When transferring your data internationally, we take appropriate measures to ensure that your information is protected in accordance with this privacy policy.
• Data Protection Standards: The countries to which we transfer personal data may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal data to other countries, we will protect that information as described in this Privacy Policy and in compliance with applicable law.
• Safeguards: We use various legal mechanisms to ensure the security and confidentiality of your personal data when it is transferred internationally. This includes the use of data transfer agreements that incorporate standard contractual clauses recognized by privacy laws as offering adequate protection for personal data.
• User Consent: By using our services and providing us with your personal data, you consent to the transfer of your data to countries outside of your country of residence, understanding that these countries may have different data protection rules than your own.
• Your Rights: Regardless of where your information is processed, we apply the same protections described in this policy. Additionally, we comply with certain legal frameworks relating to the transfer of data. Should you have any questions about the transfer of your personal data, please contact us through the provided contact details.
• Children’s Privacy: MONTEFORTUNA places a high priority on protecting the privacy of children. The following points outline our approach to children’s data and the age limits for our services:
• Age Limitations: Our website and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for our services. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will take steps to remove that information from our servers.
• Parental Consent and Involvement: If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information and terminate the child’s account.
• Protection of Children’s Information: We are committed to safeguarding the privacy of children’s information. In the event that we collect personal information from a child under 18, we will take additional steps to protect that information, including seeking parental consent.
• Reporting Concerns: If you have any concerns about privacy issues, including the way we handle children’s personal information, please contact us at the provided contact details.

Changes to the Privacy Policy

MONTEFORTUNA reserves the right to update or modify this Privacy Policy at any time and for any reason. Below are the key points regarding changes to this policy:

Notification of Changes:

Any changes we make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by email or through a notification on our website. We encourage you to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect.

Effective Date:

The date of the latest revision will be indicated at the top of this Privacy Policy. Changes will take effect immediately upon their posting on the website. Your Responsibility:
Your continued use of our website and services following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes. Therefore, we advise you to review this Privacy Policy periodically for any changes.

Contact Information

For any questions, inquiries, or concerns regarding this Privacy Policy or the handling of your personal data, please reach out to us using the following contact details. Our team is dedicated to addressing your privacy-related issues promptly and effectively.

Contact Details for Privacy Matters:

• Email: privacy@montefortunaaccessories.com
• Mailing Address: Inter Agency SA, rue Adrien-Lachenal 26, 1207 Genève

We are available from Monday to Friday, 9:00 AM to 5:00 PM (Genève Time). Please allow us a reasonable time frame to respond to your queries, as we endeavor to provide thorough and thoughtful assistance.
For more immediate concerns or general inquiries, you may also refer to the FAQ section on our website or contact our customer support team.