1. Introduction 

Welcome to MONTEFORTUNA. By accessing our website and engaging with our services, you agree to be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use the Service. If you disagree with any part of the terms, you may not access the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users, and others who access or use the website. By accessing or using the website, you agree to be bound by these terms. Please read these terms carefully before using our website. They contain important information about your legal rights, remedies, and obligations. By accessing or using the MONTEFORTUNA website, you agree to comply with and be bound by these terms and conditions.

2. Intellectual Property Rights

The content on the MONTEFORTUNA website, including but not limited to text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of MONTEFORTUNA or its suppliers and protected by copyright and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The trademarks, logos, and service marks displayed on our website are the registered and unregistered marks of MONTEFORTUNA, in Hong Kong and other countries, and are protected by Hong Kong and international trademark laws. All other trademarks not owned by MONTEFORTUNA that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

3. Products and Services

At MONTEFORTUNA, we take pride in offering a wide range of high-quality lighters and cutters. Each product listed on our website is described and presented with the greatest accuracy possible. However, we cannot guarantee that all descriptions, photographs, or other representations are entirely accurate, complete, reliable, current, or error-free. The actual color and appearance of products may vary from the images shown on the site, due to factors like your device’s display settings. All products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. Additionally, prices for our products are subject to change without notice. We also provide warranties for certain products, as explicitly stated in the product descriptions. These warranties cover any defects in material and workmanship under normal use. In the event of a defect, we will repair or replace the product, at our discretion. This warranty does not cover damages resulting from misuse, accidents, alterations, or improper care. Please note that all purchases through our website are also subject to our Return and Refund Policy.

4. Purchase and Payment

Purchasing Process:

To purchase a product from MONTEFORTUNA, simply select the desired items on our website and add them to your shopping cart. Once you are ready to complete your purchase, proceed to checkout, where you will be asked to provide your shipping address and choose a payment method. After reviewing your order, confirm the payment to complete the transaction. You will receive an email confirmation once your order has been processed.

Accepted Payment Methods:

MONTEFORTUNA accepts a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. The availability of certain payment methods may vary based on your location and the specifics of your order.

Payment Security:

We take the security of your personal information very seriously. All transactions on our website are encrypted using secure socket layer technology (SSL) to ensure the protection of your personal data. We do not store credit card details nor do we have access to your credit card information. It’s important to note that while we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Shipping and Delivery

Shipping Methods:

MONTEFORTUNA offers various shipping options to meet your needs. We partner with reliable courier services to ensure your order is delivered efficiently and safely. The available shipping methods will be presented to you at checkout, along with their respective costs and estimated delivery times.

Shipping Costs:

The cost of shipping is calculated based on the weight and dimensions of your order, as well as the shipping destination. Shipping costs will be clearly displayed at checkout before you complete your order. In some cases, we offer free shipping promotions, which will be advertised on our website.

Estimated Delivery Times:

Delivery times vary depending on the shipping method selected and the delivery destination. We aim to dispatch all orders within 2-3 business days. Standard delivery typically takes 5-10 business days, while express shipping options are faster. Please note that these are estimated times and may vary due to factors beyond our control, such as customs delays or postal service disruptions.

Shipping Restrictions:

Due to the nature of our products, there may be specific shipping restrictions in place for certain countries or regions. We reserve the right to cancel and refund any orders that cannot be fulfilled due to such restrictions. It is the customer’s responsibility to ensure that the ordered products can be legally imported to the destination country. Tracking Your Order: Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track the status of your delivery on the courier’s website.

6. Return and Refund Policy

Return Process:

If you are not completely satisfied with your purchase from MONTEFORTUNA, you may return the product within 30 days of receiving your order. To initiate a return, please contact our customer service team with your order details and the reason for the return. We will provide you with instructions on how to send the products back to us.

Condition of Returned Products:

Returned items must be in their original condition, unused, and with all packaging and accessories included. If the product is not returned in its original condition, or if parts are missing, we reserve the right to reject the return or charge a restocking fee.

Refund Eligibility:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:

If you need to exchange a product for the same item, send us an email at customer service email. Please note that exchanges are subject to product availability.

Shipping Costs for Returns:

Unless the return is due to an error on our part (e.g., defective or incorrect item), you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Limitation of Liability

General Limitation:

MONTEFORTUNA, including its directors, employees, affiliates, agents, contractors, or licensors, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Product Liability:

MONTEFORTUNA is not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Website Use:

MONTEFORTUNA does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

8. User Responsibilities

Acceptable Use of the Website:

Users of the MONTEFORTUNA website are expected to use the website and its services in a responsible and lawful manner. The following actions are strictly prohibited:

• Posting or transmitting any unlawful, threatening, abusive, libelous, defamatory, obscene, or indecent information or material.
• Posting or transmitting any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.
• Interfering with the operational integrity of the website or the servers or networks used to make the website available.
• Using the website to impersonate any person or entity, or to falsely state or otherwise misrepresent your affiliation with a person or entity.

Account Security:

If you create an account on the MONTEFORTUNA website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Accuracy of Information:

It is your responsibility to ensure that all information (such as contact information, payment information) you provide on the website is current, complete, and accurate.

Consequences of Unacceptable Use:

Violation of these user responsibilities may result in termination of your access to the website, cancellation of your orders, and/or legal action against you, depending on the severity of the violation.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect. Any disputes or claims arising out of or in connection with these Terms and Conditions, including disputes relating to its validity, breach, termination, or nullity, shall be submitted to and finally resolved by the courts of Hong Kong Special Administrative Region. By using this website, you agree to submit to the jurisdiction of the Hong Kong courts for the purpose of litigating all such claims or disputes.

10. Amendments to Terms

MONTEFORTUNA reserves the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes. We may provide you with notices, including those regarding changes to the Terms and Conditions, by email, regular mail, or postings on the website. However, the absence of a specific notification does not waive the requirement for you to review and comply with updated Terms and Conditions. Changes to the Terms and Conditions will be effective immediately upon their posting on the website unless otherwise specified. We recommend that you revisit this page regularly to ensure you are aware of the latest Terms and Conditions.

11. Contact Information

For any questions, concerns, or comments regarding these Terms and Conditions, or for assistance with our products and services, please reach out to our customer support team. We are committed to providing you with the highest level of customer service.

Customer Support Contact Details:

• Email: support@montefortunaaccessories.com
• Mailing Address: Inter Agency SA, rue Adrien-Lachenal 26, 1207 Genève

Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM (Genève Time). We strive to respond to all inquiries promptly and efficiently. For additional support, you may also visit the ‘FAQ‘ section on our website for answers to common questions.